FAQ

HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED?

IT TAKES US APPROXIMATELY 3-5 BUSINESS DAYS TO COMPLETE PROCESSING AND SHIPPING YOUR ORDER.
 

IF YOU HAVE ANY QUESTIONS REGARDING THE ORDER YOU PLACED, PLEASE DO NOT HESITATE TO CONTACT CUSTOMER SERVICE AT INFO@SWEETRAINAPPAREL.COM. 

 

I GET AN ERROR MESSAGE WHEN I TRY TO PLACE MY ORDER.

IF YOU ARE RECEIVING AN ERROR MESSAGE, THERE MAY BE A PROBLEM WITH YOUR CREDIT CARD INFORMATION, BILLING OR SHIPPING ADDRESS. PLEASE MAKE SURE THAT YOU HAVE INPUTTED THE CORRECT INFORMATION IN THE APPROPRIATE FIELDS.

IF YOU CONTINUE TO RECEIVE AN ERROR MESSAGE AFTER REVIEWING YOUR INFORMATION, PLEASE CONTACT CUSTOMER CARE AT INFO@SWEETRAINAPPAREL.COM, OR CALL (323) 583-4580 M-F 8:00AM – 5:30PM PST FOR IMMEDIATE ASSISTANCE. 

 

HOW DO I MAKE CHANGES TO AN ORDER THAT I HAVE ALREADY SUBMITTED?

IF YOU NEED TO CHANGE OR CANCEL YOUR ORDER, PLEASE CONTACT US IMMEDIATELY. WE GENERALLY PROCESS ALL ORDERS WITHIN 1-2 BUSINESS DAYS, AND ONCE YOUR MERCHANDISE LEAVES OUR WAREHOUSE, WE WILL BE UNABLE TO MAKE ANY CHANGES.

 

CAN I RETURN OR EXCHANGE ITEMS?

WE ACCEPT RETURNS AND EXCHANGES ONLY IF THE ORIGINAL MERCHANDISE IS DAMAGED. ALL SALE ITEMS ARE FINAL, AND CANNOT BE RETURNED OR EXCHANGED. 

 

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

WE WILL PROCESS YOUR RETURN AS SOON AS THE MERCHANDISE ARRIVES AT OUR WAREHOUSE.

FOR INSTRUCTIONS ON HOW TO MAKE RETURNS OR EXCHANGES, PLEASE REFER TO OUR RETURN POLICY. PLEASE NOTE THAT YOUR BANKING INSTITUTION MAY REQUIRE ADDITIONAL DAYS TO PROCESS AND POST THIS TRANSACTION TO YOUR ACCOUNT ONCE THEY HAVE RECEIVED THE INFORMATION FROM US.

 

WHERE IS MY ORDER AND SHIPPING CONFIRMATION?

YOU WILL RECEIVE AN ORDER CONFIRMATION TO YOUR ACCOUNT EMAIL ONCE YOU SUBMIT YOUR ORDER, AND A SHIPPING CONFIRMATION ONCE THE MERCHANDISE LEAVES OUR WAREHOUSE.

 

WHY DON'T I HAVE ACCESS TO THE WEB STORE?

IF THIS ERROR OCCURS, PLEASE SEND A PHOTO COPY OF YOUR RETAIL/BUSINESS LICENSE AND/OR YOUR TAX ID TO INFO@SWEETRAINAPPAREL.COM AND WE WILL APPROVE YOUR ACCOUNT IMMEDIATELETY